Frequently Asked Questions
Everything you need to know about shopping with Faritha
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
Faritha offers a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.